Privacy Policy
Deep Intelligent Pharma (SG) Private Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) applies when you visit our website and use our services. It provides information about how we collect, use and protect your personal data in accordance with the Personal Data Protection Act (the “PDPA”) when you use our services on our website.
1. Personal data We Collect and Use
The following chart lists the types of personal data we collect and use to provide our services:
In addition to the above, we may collect and use your personal data if there is a legal basis to do so, which includes:
(a) Consent or deemed consent: certain personal data will be collected when you have or are deemed to have given us informed consent under the PDPA. You may withdraw your consent at any time but this will not affect the validity of the processing activities prior to the withdrawal.
(b) Vital interests of individuals: it is necessary for us to collect and use certain personal data for any purpose which is clearly in your interests or to respond to an emergency that threatens your life, health or safety or that of others.
(c) Matters affecting public: we may collect and use your personal data if it is in the national interest or related to any other matters affecting the public under the PDPA.
(d) Legitimate interests: we may rely on legitimate interests to collect and use your personal data to operate and improve our business.
(e) Fulfilment of legal obligation: we may be required by the applicable law to collect and use your personal data to comply with our legal obligations.
(f) Business improvement: we may collect and use your personal data for the purposes of business improvement in accordance with the PDPA.
(g) Other: we may also collect and use your personal data based on other legal basis under the applicable law.
2. Cookies and Similar Technologies
The website uses cookies and similar technologies to deliver essential and additional functions.
Please see our cookie policy for more information.
3. Third-party Products and Services
Our services may include links to third-party products and services, and clicking on those links may allow you to visit their products and services. How those third parties collect and use your personal data will be governed by their respective privacy policies.
4. How We Share Your Personal data
We will not share your personal data with any third party unless we have obtained your consent, except for the following circumstances:
(a) we may share your personal data with third parties in accordance with applicable laws and regulations or according to the mandatory requirements of government authorities.
(b) we may share your personal data with third parties if it is necessary to perform our agreements with you.
(c) we may share your personal data with third-party providers (such as payment service provider) if it is necessary to provide our services.
(d) we may share your personal data with third parties if it is necessary to investigate and defend ourselves against any third-party claims or allegations.
(e) we may share your personal data with third parties if it is necessary to exercise or protect the rights and safety of us, our users, and the public.
(f) we may share your personal data with third parties to whom we may choose to sell, transfer or merge all or parts of our business or our assets, in which case the new owners will assume all our rights and obligations in this Policy.
5. International Transfer of Personal data
Your personal data is stored in the servers located in Singapore. If you provide us with your personal data from your country or region of residence outside Singapore, this may satisfy the definition of international transfer or cross-border transfer of personal data under the applicable law.
Where international transfer or cross-border transfer of personal data takes place, we will determine the legal basis for the transfer and take appropriate security measures to ensure a level of protection as required under the applicable law, including using data transfer agreements containing pre-approved data protection clauses and taking technical and organizational measures.
6. Personal data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes set out in this Policy, or as required or permitted by applicable laws. We will either cease to retain your personal data or remove the means by which the personal data can be associated with you when it is no longer required to satisfy the purposes set out in this Policy and is no longer necessary for legal or business purposes.
7. Your Rights
7.1 You may have certain rights in relation to processing of your personal data, which may include:
(a) Right of access - you have the right to request access to your personal data in our possession. Please note that a reasonable fee may be charged for your access request. If so, we will inform you of the fee before processing your request.
(b) Right of rectification - you have the right to ask us to rectify personal data if it is inaccurate.
(c) Right of erasure - you have the right to ask us to erase your personal data where it is no longer legally necessary for us to retain such data.
(d) Right of restriction on processing - you have the right to ask us to restrict the processing and use of your personal data in certain circumstances.
(e) Right of objection to processing - you have the right to object to the processing of your personal data in certain circumstances.
(f) Right of withdrawal of consent - you have the right to withdraw your consent at any time.
(g) Right to data portability - you have the right to ask us to transmit your personal data to other organizations in certain circumstances.
(h) Right to lodge a complaint - you have the right to lodge a complaint with the Personal Data Protection Commission.
7.2 Please contact us at support@x-doc.ai if you wish to exercise any of the applicable rights set out above.
7.3 Unless otherwise provided by applicable laws, we will generally reply to you as soon as reasonably practicable. If it may take longer to respond to complicated requests, we will inform you.
7.4 Please note that the above rights may only apply in limited circumstances under applicable law and if we decide not to respond to your request for excising the above rights, we will explain reasons.
8. Children's Personal Data
8.1 The website and our services are not directed to individuals who may be defined as minors under applicable law. If you are a minor, please do not provide us with any of your personal data unless you have the permission of your parent or legal guardian.
8.2 If parents or legal guardian suspect that their children have provided us with personal data without their consent, they can request such personal data be removed by contacting us at support@x-doc.ai.
9. Personal Data Security
9.1 We will implement technical and organizational measures to ensure a level of security appropriate to the risk and will ensure that your personal data is adequately protected against unlawful or unauthorized access and disclosure.
9.2 If a personal data incident occurs, we will take immediate actions to mitigate adverse effects. If we are required to notify you and any supervisory authority of such incident, we will notify the relevant parties accordingly.
10. Changes to this Policy
We may amend this Policy from time to time as required by applicable laws and as necessary to provide our services. We will provide the updated Policy on the website in a timely manner.
11. How to Contact Us
We have appointed a Data Protection Officer. Our Data Protection Officer is responsible for overseeing and advising us in relation to our compliance with the PDPA and other data protection laws. If you have any questions about this Policy, including any requests to exercise your rights in relation to your personal data, please contact us as described below.
Email: support@x-doc.ai
Phone: +65 83515867
Address: 3 TEMASEK AVENUE #21-00, CENTENNIAL TOWER, SINGAPORE (039190)