Terms of Use

These terms of use ("ToU") governs your access to and use of the services provided by Deep Intelligent Pharma (SG) Private Limited.
By registering an account and clicking the “I agree” button, you confirm that you have accepted the ToU and a contract is concluded between you and us.
You shall be at least at the age of 18 to enter into the ToU. Please do not register or use our services if you are under the age of 18.

1. Services

We will provide Users with one or more of the following services:

(1) translation services covering multiple language pairs using automated means;

(2) management tools and features for translation projects;

(3) typesetting human services; and

(4) other features and functions offered by us from time to time.

2. Availability of Services

We will use reasonable endeavor to provide an annual average of 95% uptime availability for our services. The availability is calculated by excluding any downtime for planned and unplanned maintenance work and interruptions which are beyond our reasonable control.

3. Subscription and Payment

3.1 User shall register an account and subscribe for a plan to use our services. We offer five subscription plans, namely X-doc Translator, X-doc Starter, X-doc Advanced, X-doc Premium and X-doc Enterprise.

3.2 You can subscribe for a plan by following the instructions on our website. When you click the “Order” button and receive payment completion notification, a contract for subscription is concluded.

3.3 We may from time to time update our subscription plans and they will be made available on our website. Please read carefully the details of the subscription plans before your subscription.

3.4 You may upgrade your subscription plan at any time before the end of the billing period and the subscription fee will be adjusted accordingly.

3.5 You may purchase additional plans if you need extra services. Additional plans are denominated in US dollar and may be used for translation services or typesetting human services in accordance with the applicable rate of services.

3.6 You may purchase typesetting human services if you require the Processed Text to be formatted in a manner consistent with the Source Text.

3.7 All subscription plans and additional Usage Plan will expire at the end of their respective terms, and unused balance of usage plan will not be carried over into the next billing period.

3.8 Unless agreed otherwise, all subscriptions are non-refundable.

3.9 All fees payable under the ToU shall be the net amount and are exclusive of any GST/VAT or applicable taxes.

4. Account Management and Use of Services

4.1 You need to provide us with an email address to create an account, and the information you provided shall be true, correct and complete.

4.2 A set of user ID and password is unique to a single account. Users shall take appropriate measures to keep their accounts secure, including setting complex passwords and keeping the accounts for their own use.

4.3 You shall contact us immediately if you discover any security concerns regarding your account, for example, password leakage.

4.4 Users shall use our services in a lawful, fair and reasonable manner, and may not compromise, endanger or harm the security and function of our website and services.

4.5 Users shall not use our services to process or translate any unlawful or illegal content.

5. Intellectual Property Rights

5.1 All kinds of intellectual property rights, including trademarks, patents, copyrights, domain names, logos, layout, text and graphics, source codes, algorithms, software, database, applications, content and information and other kinds of intellectual property rights, whether patentable or registrable, in relation to our services are legally owned or entitled to be used by us. During the term of the ToU, we grant you a non-exclusive, non-transferable and non-sub-licensable to use such intellectual property rights in the jurisdiction in which you reside.

5.2 All rights in the Source Text and Processed Text remain with the User. However, the User grant us a non-exclusive worldwide right to use the Source Text and Processed Text for the purposes of training and improving the algorithms, features and functions relating to the automated translation tool used in our services.

6. Protection of Personal Data

6.1 We highly value your privacy and rights relating to your personal data. Our privacy policy describes how we collect, use and protect your personal data.

6.2 If the Source Text contains personal data of an individual, the User who applies our services to the Source Text shall comply with the requirements under applicable law to collect, use and process such personal data.

6.3 Our website may contain third-party links which will direct you to the websites and applications of third parties. If you visit those websites or use their services, the collection and use of your personal data will be governed by their respective privacy policies.

7. Warranty and Disclaimer

7.1 Unless specified otherwise, our services are provided “As Is” without warranty of any kind, either express or implied, including but not limited to title, non-infringement, merchantability, and fitness for a particular purpose.

7.2 The Processed Text is a work product generated by applying automated translation tools to the Source Text and no warranty is made as to its accuracy and completeness. Users agree that they assume sole responsibility for use of the work product.

7.3 Unless specified otherwise, we do not warrant that the provision of services will be uninterrupted, and we shall not be liable for any suspension, interruption, delay or unavailability of our services caused by:

(a) your loss or leakage of account log-in details;

(b) your failure to use our services in accordance with the ToU or applicable law;

(d) inspections, maintenance, updates and upgrades made to our services; or

(e) attacks, viruses, worms, malicious codes, system vulnerability, failure of third-party services and other factors due to the limitation of internet communication technologies.

7.4 To the extent permitted by applicable law, our aggregate liability arising from performance of the ToU to a User shall be limited to the amount of the subscription fee paid by that User, and in no circumstance shall we be liable for loss of profits or revenues or any indirect, special, consequential, exemplary or punitive damages.

8. Breach of ToU

8.1 If you use our services in breach of the ToU or applicable law, we may notify you to rectify such breach within 15 days. If you fail to do so, we reserve the right to take one or more of the following actions:

(a) suspending your use of the services temporarily;

(b) cancelling your account; and

8.2 If we fail to provide you with our services in accordance with the ToU, we will extend your usage time or refund proportionally.

9. Term and Termination

9.1 The ToU shall become effective upon account creation and shall remain in effect until termination.

9.2 Either the User or the Company may terminate the ToU at any time and the termination shall become effective at the end of the current billing period.

9.3 On termination of the ToU, the terms of the ToU that are by their nature intended to survive termination shall remain in full force.

10. Governing Law and Dispute Resolution

10.1 The ToU shall be governed and construed by the laws of Singapore.

10.2 Dispute Resolution

(1) Any dispute or claim arising out of or in connection with the ToU shall be first settled through amicable consultation between the parties.

(2) If no settlement is reached within 30 days from the first day of consultation, either party may submit the dispute to the Singapore International Arbitration Centre (“SIAC”) for arbitration which shall be conducted in Singapore in accordance with the SIAC’s arbitration rules in effect at the time of application for arbitration. The language of arbitration shall be English. The arbitral award is final and binding upon you and us.

11. Miscellaneous

11.1 Notice. All notices, requests, demands and communications to the Company under the ToU shall be in writing and shall be sent via email to support@x-doc.ai.

11.2 Amendment. The ToU may be amended from time to time, and we will publish an amended ToU on our website. You need to agree to the amended ToU to continue to use our services. If you object to any terms of the amended ToU, the ToU may be terminated by either party and the subscription fee paid will be refunded.

11.3 Assignment. You agree that we may assign or transfer any of our rights or obligations in whole or in part under the ToU to a third party (for example, our affiliates (if any) or a third party that buys us or our services) without the prior consent of you. However, you may not assign or transfer any of your rights or obligations in whole or in part under the ToU to any third party without our written consent.

11.4 Severability. If any provision of the ToU is deemed unlawful, unenforceable or invalid, such provision shall be performed to the maximum extent permitted by applicable law or be amended to the minimum extent necessary to make it enforceable, and the remaining provision of the ToU shall not be affected and shall continue to have their full legal force.

11.5 Waiver. The failure by either party to enforce any provision of the ToU will not constitute a waiver of future enforcement of that or any other provision.

Definitions

(a) “Company” or “We” means Deep Intelligent Pharma (SG) Private Limited, a company incorporated under the laws of Singapore, which operates the website and provides you with translation services;

(b) “User” or “You” means the person or entity that requests services from our website (or on whose behalf translation services are requested);

(d) “Processed Text” or “Target Text” means any terms, documents, texts, graphics and information translated by our services;

(e) “Usage Plan” means translation facilities purchased separately by a User in addition to the translation facilities included in the original subscription plan;

(f) “Intellectual Property Rights” means all kinds of intellectual property rights, including trademarks, patents, copyrights, domain names, logos, layout, text and graphics, source codes, algorithms, software, database, applications, content and information and other kinds of intellectual property rights, whether patentable or registrable;

(g) “Personal Data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.